How IVR Payment System Benefits Various Industries and Businesses
The concept of self service that IVR brings can be extended a step further and make it a tool for payment in what is known as an IVR payment system . It is a logical extension to an IVR solution that helps draw in leads to the point of conversion. A standard IVR would then require the caller who is ready to buy to make payment in some other way. This point is crucial since a customer ready to buy could suddenly decide it is not worth the effort and leave. The IVR payment keeps customers engaged right to the conclusion. This is just one thing an IVR payment system can do for you. There are other benefits for businesses and industries as well. Highest levels of security Customers understandably are chary about revealing card details or banking information and PIN to a human agent. There have been numerous instances of misuse since such confidential data can be hacked. When interacting with an agent the call may be recorded and such call records may be accessed. Thi...