IVR Payment Processing Solutions

Institutions and enterprises in Canada seek to reduce costs and dependence on manpower and yet provide an excellent customer experience. IVR is one way to provide self service but how it is designed and implemented can have direct bearing on the containment rate. Callers would like to resolve issues with this feature. At the same time, badly designed and implemented IVRs more often result in churn rather than satisfaction. Each business and institution’s needs are different and there is a need to customize IVR solutions for Canadian users. Different users, different needs Professionals: Primary purpose is to let callers fix appointments and for professionals to keep track of appointments made through the IVR solution in Canada . Hotels and hospitality: Requirements can be quite complex calling for custom IVR solution to handle everything from offering information on hotels and rooms to tariffs, bookings and then a variety of services for in-hotel ...

The hotel and hospitality sector in Canada is growing with 75% of visitors primarily from the US. People visit Canada for tourism and for business. The industry generates over $ 40 billion and employs 305000 people across 8253 establishments. Hotels in Canada need to stay on top and offer the best possible service with excellent communication infrastructure in order to deliver an above average customer experience. Hotel IVR solution for Canadian hospitality resolves quite a few challenges that hotels and customers face. The Ideal Hotel IVR solution The ideal Hotel IVR solution would be tailored to suit each hotel’s specific way of operating and customer expectations in self service. Customization that factors in expectations of customers leads to development of the best hotel IVR that includes all possible features at different points of the customer journey such as: The primary level : This is the stage at which a customer wants to know about rooms, loc...