How IVR Payment Solution Changes the Scenario of Making Payment
Utilities, telecom companies and financial institutions are just a few examples of businesses with large customer bases where timely payments are of crucial importance for healthy cash flow. Payments of bills or loan instalments or outstandings can improve a lot with the simple inclusion of a real time pay now IVR payment solution . Consider the normal scenario Consider a pre- IVR payment system scenario. The creditor sends out a printed reminder, en email or a phone call. The debtor makes it a point to send payment. A cheque may be the preferred method and this entails delay. It may take a day or two or longer for the individual to find time to write out the cheque and mail it. It takes time for the cheque to be processed and for money to show up in the account. Emails are likely to be ignored or set aside for action at a later time. Utilities or financial institutions may send someone in person to collect the cheque but this also introduces delay as well as a...