How to Choose the Best IVR Solution for Hospitality Sector
The hospitality sector’s business model differs from other businesses. They sell services directly, through branch locations and through a network of agents. Understandably the IVR is the first point of contact and this can be a make or break situation. It depends on the IVR solution and just how well-implemented it is into the hospitality ecosystem. Should you be considering an IVR system then these features could possibly fulfill the wish list. Distinct yet interconnected IVR channels Customer response quality is affected by quality of IVR response. If the IVR system is limited to only interaction with limited choices then it is not going to serve the purpose. What hospitality needs is an IVR that has distinct yet interconnected channels. To explain this, one channel relates to customer dialing in and hoping to find answers to queries that would lead to booking. The IVR should also have connectivity between customer and various branches or agents as may be require