5 Profitable IVR Solutions Features for Your Business
Interactive Voice Response (IVR) is a technology that enables callers to interact with a pre-recorded audio and DTMF (Dual-Tone Multi-Frequency) touch tone that directs users to proceed further. IVR solutions not only automate the client/customer handling but also improve the brand value of any business. IVR systems can perform several services like mobile bill payments and recharge, hotel or ticket booking, currency conversion, information providing, etc. The goal of customized IVR solutions is to automate the calling process while reducing the cost and improving the efficiency of your business organization. The effectively designed inbound IVR systems greatly improve the way businesses handle calls from their customers. Also, such solutions allow handling the multiple clients at once without engaging employees for the tedious and monotonous tasks. The solutions offer benefits to both the ends, to the customers as well as to the entrepreneurs. Here a...