5 Profitable IVR Solutions Features for Your Business


Interactive Voice Response (IVR) is a technology that enables callers to interact with a pre-recorded audio and DTMF (Dual-Tone Multi-Frequency) touch tone that directs users to proceed further. IVR solutions not only automate the client/customer handling but also improve the brand value of any business. IVR systems can perform several services like mobile bill payments and recharge, hotel or ticket booking, currency conversion, information providing, etc.




The goal of customized IVR solutions is to automate the calling process while reducing the cost and improving the efficiency of your business organization. The effectively designed inbound IVR systems greatly improve the way businesses handle calls from their customers. Also, such solutions allow handling the multiple clients at once without engaging employees for the tedious and monotonous tasks. The solutions offer benefits to both the ends, to the customers as well as to the entrepreneurs.



Here are some of the benefiting features of the IVR solution:



  1. Reduced cost-per-call: Interactive Voice Response(IVR) solutions reduce your cost per call by allowing the customers to choose the service as per their choice. They can opt for self-service for gaining the general information for bill pay, account inquiries etc. Also, they can choose to speak to an agent, in case they get stuck in some complex issue.
  2. Customized IVR recording: IVR system gives you the liberty to choose the voice recording to be stored. You can use the automated voice recording that may sound more professional. Also, you can add the customized voice recording in your own voice.
  3. Prioritize the calls: Call prioritizing feature is a blessing for your business, especially during the peak hours. With this feature, call of the higher priority will be routed to the most qualified agent, in case, he is busy, it will be directed front in the waiting queue. This way, you won’t be losing your high-value customer.
  4. Parallel call handling: IVR solutions allow companies to handle high call volumes during the peak hours. Also, parallel call handling and automated calls save the time of customers in call hold.
  5. Dynamic IVR solutions: The dynamic IVR solution allows the customization of IVR solutions as per your business requirement. An IVR creator can be developed to create multiple IVR menus and enhance the caller experience.



At AsteriskService, we offer affordable and customized IVR solutions with the help of a unique IVR creator. DynamicIVRsolution improves ROI of your business and adds a personal touch to the automated call service.

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