Best Hotel IVR Solution in Canada | Asteriskservice
The
hotel and hospitality sector in Canada is growing with 75% of
visitors primarily from the US. People visit Canada for tourism and
for business. The industry generates over $ 40 billion and employs
305000 people across 8253 establishments. Hotels in Canada need to
stay on top and offer the best possible service with excellent
communication infrastructure in order to deliver an above average
customer experience. Hotel IVR solution for Canadian hospitality
resolves quite a few challenges that hotels and customers face.
The
Ideal Hotel IVR solution
The
ideal Hotel
IVR solution would be tailored to suit each hotel’s
specific way of operating and customer expectations in self service.
Customization that factors in expectations of customers leads to
development of the best hotel IVR that includes all possible features
at different points of the customer journey such as:
-
The primary level: This is the stage at which a customer wants to know about rooms, location, amenities, tariffs and availability.
-
The secondary level: The customer has taken a decision and uses the IVR’s facility to book a room and then he is transferred to a custom IVR payment solution. all without having to interact with any hotel personnel. He receives an automated confirmation, SMS and email. He may use the IVR to know precise location and receive driving instructions.
-
The third level: The client is occupying his room and may want additional services such as wake up call, laundry or other facilities, ability to book a taxi or tour and then use the IVR to check out and settle his bill.
-
The fourth level: The bill is settled at which point the hotel IVR system requests his feedback and suggestion to help them improve services.
Visual
IVR integration helps
In
theory at least a customer should find it easy to use the IVR but as
can be seen from the above, there are various levels that may be
arranged in the form of various menus to address requirements. This
may become frustrating for some. The solution is to integrate visual
IVR that can be viewed as a visual menu tree with branching options.
A customer can jump straight to the option he wishes to pick for a
particular service. If so desired he may simply request a call back.
Making
it even better
Customers
may be from any part of the world. Imagine a hotel IVR system that
recognizes the country code and uses the language of that country to
present options. Take it a step further to making it the best
possible solution you could want for your hotel by getting the IVR
developer to integrate artificial intelligence and CRM. Once a
prospect starts the process he could chat with a smart bot instead of
pressing keys. WebRTC inclusion could permit a customer to select an
option to view the hotel and the room on his smartphone screen prior
to booking. Once his data enters the CRM he receives personalized
attention. Get these included into the best hotel IVR system,
possibly by experts like asteriskservice.com and you offer a
delightful customer journey leading to return bookings and loyalty.
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