Ticket Booking IVR Solution and Business

 
Interactive Voice Response (IVR) is a technology that requires a telephonic input and touch- tone keypad. It eliminates the annoying manual process of booking tickets that involves long hours of standing in the queue and waiting for your turn. By deploying computer telephony integration, the IVR system is able to directly book the tickets without any human intervention.


IVR ticket booking is an error-free, cost-effective ticket booking solution. The process of ticket booking through IVR is very simple and user-friendly.

The benefits of ticket booking IVR solutions are listed as:

  1. Round-the-clock availability: Ticket booking IVR solutions deploy the technology and hosted by the server. Thus, the booking facility is available for your customers on a 24/7 basis. It allows the user to generate the ticket as and when needed. Also, your customers need not rush between the places for booking tickets, they can get it at their comfort. This improves the rate of bookings, that in turn, increases your business revenue.
  2. Scalability: Automated ticket booking IVR is a scalable solution. If your company is providing the booking facility for cabs, hotels, railways, and airlines, but, you also want to add more booking facilities of movies and some occasional shows. You can make that happen with the IVR solutions, with updating the details on the server. It helps in expanding your business into different fields.
  3. Reduced paper usage: Customers can get the successful booking status and other details in the digital format over their phone as a text message or via email. It will keep your customers free from the worry of carrying the ticket and it will reduce the usage of paper.
  4. Improved ROI: When deploying the automated ticket booking IVR technology, you don’t have to employ the attendee to take care of booking process. It reduces the operational cost involved in employing the call attendants. It won’t require the additional phone lines and an automated system that can handle everything.

At AsteriskService, we offer the best-in-market ticket booking IVR solutions to enhance your business values and to please your customers. It is one stop solution for several booking services and we can customize the services as per your business requirements.


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