Noteworthy Business Benefits of Custom IVR Solutions


IVR solutions can reduce the human efforts significantly by enabling the self-service for certain solutions. IVR technology uses touch-tone or speech-recognition programs to answer the customer’s questions, handle their requests, or point them in the right direction. With multi-level IVR, IVR response varies in accordance with the user response. IVR enables customers to serve themselves.



IVR creator develops dynamic IVR solutions to handle multiple services simultaneously by enabling multi-level IVR solutions. It aims at decreasing the call rates and bringing effective solutions in the favor of businesses.



Asterisk is an affordable business solution known for delivering the customized IVR solutions to boost the customer experience and company’s productivity.



Primary benefits of the IVR solutions are listed below:



  1. Reduces human efforts: IVR solutions aim at reducing the human efforts at the affordable price. Irrespective of the business size, you need not invest in the customer care solutions. Also, it reduces human efforts to perform such tedious and boring tasks.
  2. Parallel call handling: While working as the front-end caller attendant, customer executive needs to manually switch/ transfer the calls to the targeted user. This turns to be the time taking the process and increases the call-in-queue timing. With an automated IVR solution, calls automatically route to the intended user, this reduces the call-hold time.
  3. Reduces call rates: IVR solutions reduce the need for the additional reception staff or external hardware. Also, IVR doesn’t need the internet connectivity, which reduces the cost-per-call and makes it an affordable solution for your business.
  4. Better customer service: With appropriate IVR solutions, customers feel personal touch in the conversations. IVR solutions can be provided with the answers of frequently asked questions which helps in generating quick response. It enables you to establish easy and swift call pickup system while reducing the customer’s waiting time. It saves time for both customer and company.
  5. Personalization: IVR solution allows personalization of solutions with the personalized greetings for known callers. You can program the system to identify and share the caller information. Also, you can personalize IVR solutions by adding your own voice as for IVR audio recording. Apart from programming end, IVR solutions can be made available in different languages.



At AsteriskService, we offer you premium IVR solutions to boost the ROI of your businesses. Apart from pleasing your customers, such solutions streamline your business process by providing the personalized IVR solutions.

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