5 Compelling Asterisk IVR Features You Cannot Afford To Miss

Today, IVR solutions are in great demand. This one solution has made the life of a human operator easy and productive. No more stretching of work hours and lose the charm of their job. IVR is a voice prompt that automates the daily and repeated tasks of the end-user. For instance; pay utility bills, fetch information related to various product and its queries, it is used for every small task eliminating the daily long queues of customers and reducing their physical activities.

No wonder, IVR is a bliss for various companies irrespective of their business size to improve customer experience. Not only it reduces the task of a human professional and increases his productivity but also provides a great satisfaction to customers with real time solution.

IVR solution development has a wide array of enthralling features that pinpoint why companies should have this amazing automated machine.

1. Call screening: It is enormously crucial to know who is calling you helping you set your priorities. If a few calls are needed to be dodged call screening features assist you in doing so. For instance; when you receive a call, Asterisk IVR plays a voice prompt with a couple of options;
   
   → Accept the call - the caller will get connected to you
   → Redirect the call - the caller will be redirected to the voicemail
   → Set the status to DND- In case you are busy or the call is not a priority
2. Build multi-level IVR:  It extends the hierarchy menu structure helping callers reach out to the required option or the executive they want to connect to. It is a common feature for companies that need flexibility in handling calls. This feature enables the professionals to configure the extended menu with the automated phone system assisting callers to reach out to the relevant option or to the customer executive to solve his queries. For instance; a dentist set up a voice prompt with options to fix an appointment, confirm it and billing.
3. DID number support: DID aka Direct Inward Dialling assist you to assign direct numbers to a specific team members without the need of multiple physical telephone lines. It helps you to route customer calls. When a customer calls, the call gets accepted with a welcome message and a couple of options assisting customers to whom they want to speak. DID makes it easy for companies to monitor the calls for performance analysis such as track the number of calls failed to attend, turnaround time of an agent, average time spent on call and customer call recordings.
4. Advanced call logging and call recording: This point is in the continuation of the previous one. With DID number support, calls are logged and recorded for the quality purpose. It enables customer support manager to evaluate the customer queries later and learn out the solutions provided. This is heard many times from the customer executive during the call, “Sir/Ma’am your call will get recorded for quality purpose”.

5. Support the integration of multiple databases: Each functionality that IVR comprises has a separate database enabling the big and small enterprises or manage the data easily. There will be a separate database for music, call record, customers, queries to manage each efficiently without any hassle.  For instance; all the customer queries will be stored in a query database allowing the customer support professional to keep a track and solve the pending requests.

Two cents

That ends up 5 major Asterisk IVR features. To be honest, you can’t deny that the invention of IVR has made the complex and physical task quick and easy. Asterisk service offers commendable solutions extending its abilities to the business and organizational needs. For any queries or support, shall be free to get in touch with us at sales@ecosmob.com  or call us on 91-79-40054019.    

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